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About warranty claim
All goods purchased from us come with one year warranty(unless otherwise specified), or longer if the manufacturers warranty covers it. Complete systems purchased from us have a one year return to base warranty.
For printers, monitors, Zip drives, some modems, the warranty is covered by the manufacture, customer should contact manufactures directly for warranty claim.
Please note we can not send replacement before we receive your old item back under any circumstances.
For more details, please see: Warranty conditions
Warranty Conditions:
All goods purchased remain the property of Townsville Computer Centre until full amount is paid or cheque cleared.
Copy of original invoice must be presented for any warranty claim.
Computer systems carry a 1 year parts and 1 year labour return to base warranty.
Monitors are based on manufacturer's warranty. Most of them only have 3 years warranty.
Warranty does not cover any damages to other equipment used in conjunction with goods purchased from Townsville Computer Centre.
Warranty does not cover any malfunction or failure resulting from accident or improper, unauthorized repair, modifications.
Customer should contact manufacturer for warranty claim when the faulty component is covered by manufacturer warranty. This include monitors, printers, scanners, Zip drives and other items where manufacturers accept warranty claims directly from our customers. We will provide contact details.
Within warranty period, faulty goods will be repaired or replaced. Refund /exchange could be made within 7 days from the date of purchase upon 15% restock fee will be charged for such refund.
Goods returned have to be in original condition acceptable to our Company.
Warranty will be void if goods are found to have been tampered with.
Warranty does not cover any malfunction or failure resulting from neglect or use of unauthorized parts and accessories, improper voltage etc.
All returning freight and insurance costs will be borne by the customer.
How does the warranty work?
When you need to claim warranty on a faulty item, please contact us (Email preferred), explain the symptom/s, we will either give suggestions to fix the problem, or issue a RMA number (Return Merchandise Authorization).
When you send the returning goods, please make sure adequate packaging is provided, e.g. a motherboard container by itself is not sufficient. Please contain a copy of the original invoice, a short fault description note, and mark RMA number clearly outside the packing box. RMA number is valid for two weeks. Please request a new RMA number after that. All returning goods should be sent by registered parcel, we are not responsible for any missing goods returned to us.
Due to the warranty is Return To Base warranty. Customer needs to bring the warranty claim goods back to the store OR pay the freight for sending warranty claim goods back and covers freight for sending replacement or fixed items back to the customer. If the returned item is not faulty, then the item will be sent back at customer's expense. Please note, a large percentage of returned goods are in fact not faulty.
Please send all returning goods to:
Unit 3, 158 Duckworth St, Garbutt, QLD 4814
Warranty / Technical Support:
sales@tsvc.com.au
Copyright 2005 Townsville Computer Centre
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